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商务英语回信范文 第1篇
Dear Mr. MacDonald:
Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.
Please accept our sincerest apology for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.
Thank you for your cooperation and understanding.
Yours sincerely,
Sandy Fei
Customer Service Manager
商务英语回信范文 第2篇
我们高兴地从您的来信中得知…… We are happy to learn from your letter that...
From your letter we have learned that...
我们很遗憾地从您的信中得知……We regret to learn from your letter that...
We are really sorry to learn from your letter that...
我们为我们的差错向您表示真诚的歉意。We would like to offer our sincere apologies for the mistake. *“从内心发出的歉意”，用sincere apologies表示。
得知……真是太好了。It is nice to know that.../ It is nice to learn that.../ It is nice to hear that...
为……我们很遗憾。It is regretted that.../ It is regrettable that...
商务英语回信范文 第3篇
第一段落 边陈述写信目的，边设定整体，英语商务书信格式范文。
●收信我们收到了您1998年4月14日的来信。We have received your letter of April 14，1998.
我们收到了您的咨询函，非常感谢。We thank you for your inquiry.
回复格式结构：1、在信的开头 写明发信的原因，总结发信的目的和依据。然后用过渡性的词语“回复如下相关事项”来引起以下情况。在理由部分，应首先引用信函的标题和编号。
We have received your letter and thank you for your inquiry.
我们非常高兴从您的来信中获悉…… We are pleased to learn from your letter...
From your letter we have learned that...
我们收到了您1998年5月23日的来函查询，非常感激，商务英语信函范文。We are grateful for your inquiry of May 23，1998.
我们已经收到了您1998年6月6日的来信。This is to acknowledge your letter of June 6，1998.
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商务英语回信范文(共5篇)
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